Office - How to close a ticket
See tickets Office gave you, and mark one in progress or resolved. Yes saves it. A ticket that is not yours is refused.
Sandeep Jaiswal·5 November 2026 · 1 min read
Tap My assigned tickets.
Ampy lists tickets assigned to you. An office issue shows the title, the status, and a link that opens it on your work list. A customer job also shows the address, the phone, and when. Ask for closed tickets only when you want those included. Ask for customer jobs when you want the service queue rather than office issues.
Mark done sets one ticket in progress or resolved. If you are resolving it, say what you did. Yes saves that. A ticket that is not assigned to you is refused. This door does not file a new issue.